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Complaints

COMPLAINTS PROCEDURE

If you’re not completely happy with our service please do not hesitate to contact us. In this way, we can endeavour to resolve the issue.

We do everything to make sure all our clients receive the best possible service. However, on some occasions, we do not always get this right.

CONTACT US

If you have a complaint about any aspect of our service then please contact us in writing (by letter or email) outlining the nature of your complaint as follows:

ND Property Management Limited
8b Spectrum
Gloucester Street
St Helier
Jersey
JE2 3DB.

PLEASE NOTE

You will need to detail the terms of your complaint and if possible, a timeline, for your issue relating to your complaint.

HANDLING YOUR COMPLAINT

We will acknowledge receipt of your complaint within 3 working days of receipt of your original complaint.

In the first instance, you should contact your lead Manager for the Managed Property by email or in writing detailing your problem. In the event that you do not wish to contact the lead Manager please write to a Director at the address above.

Once the lead Manager or Director has looked into your complaint we will write to you with our findings within 15 working days of your complaint. If we have not yet resolved your complaint we will write to tell you:

  1. Why we have not yet resolved your complaint
  2. Who is dealing with your complaint
  3. When we will be in contact with you again

IF YOU ARE NOT SATISFIED

If you are dissatisfied with our handling of your complaint and would like us to review the way we have dealt with it, we offer you the right to request that a Director be asked to carry out a review of the response to your complaint. If you wish us to do so, please ask us in writing. We will then advise you by email of the outcome of that review within 15 working days.